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Popular Questions

Ordering

Q1. How do I place an order?

We have 3 simple steps for ordering:

Step 1: You will need to login first. If you are a new user, you may register as a member for free.

Step 2: Browse the item you wish to purchase - by inputting the keyword in the search file located on the top of the page, or click on the category list on the left of the page. When you have found the products you would like to purchase , simply click the "Add To Cart" button. You will see these items in your shopping cart now (View cart).

Step 3: When you have finished your shopping, simply click on the Checkout button located on the top right of the page or at the bottom of your shopping cart. The website will then lead you though the process of providing delivery and payment details.

Q2. Can I cancel or change my order once the order is confirmed?

You can cancel or change your order before you submitted the payment. Usually we process your order once the payment has been confirmed. Please email us as soon as possible if you wish to cancel or change your order. If the item has already been shipped you will not be able to cancel or change your order.

Q3. How do I check my order status?

Once we have dispatched your order, tracking information will then be sent to your billing email address, or you may find the tracking information from your account.

Q4. Why do I receive a different item to what I have ordered?

We apologise for what may have been an error incurred from our dispatch centre. Please contact us with your order number. We will resolve this mistake as soon as possible.

Q5. How to Find an Order ID

Log into "My Account"

After logging in, click "View Orders" from the drop-down menu under "My Account" which is located at the upper left corner of the page;

Go to "Order History", and click SHOW ALL. Once you have confirmed which order you are referring to, the PID number is shown under "Products Ordered" column.

Shipping & Delivery

Q1. When will you ship out my order?

Most of the items will be sent out in the next business day after we have confirmed your payment. You will be notified via an email with a unique tracking number and delivery details.

Q2. Which couriers do you use?

We offer international shipping services, we can ship to all countries in the world. The order is all shipped from our Germany warehouse.

Q3. Where can I track my order?

Customer can trace the parcel from Germany Post Office directly:

https://www.deutschepost.de/en/home.html

Or customer can trace from below 3rd party tracking service provider:

http://www.17track.net/en

Payment

Q1. What payment methods do you accept?

We accept Paypal and Credit Card (MasterCard & VISA). Both of these payment methods are user-friendly, highly secured and extremely efficient.

Q2. Can I pay with my bank card or credit card?

Yes, you can pay by using your bank card or credit card.

We accept credit card by 2 service providers:

  1. Paypal

    If customer has Paypal account, customer can pay the order by the Paypal balance.

    Or customer can also pay by credit card through Paypal gateway, Paypal also accept credit card payment

  2. Braintree

    Braintree is the subsidiary company under Paypal, it provides a more user-friendly payment gateway focused on Credit Card.

Q3. How long do I have until I have to pay for my order?

You will need to make payment for your order in 2 days.

Q4. What happens if I do not have a credit card?

You can still pay by Paypal if you do not have credit card.

Q5. Is your site safe for credit card usage?

Weapon762.com uses advanced encryption and state-of-the-art SSL (Secure Sockets Layer) so you can be assured that your information will be protected from any unauthorized usage. You can also be assured that your confidential information will remain confidential.

Q6. How long does it take to confirm my payment?

If you pay by Paypal immediate payment (credit card option), we will be able to confirm your payment immediately and we will dispatch your order within 1 business day. Also, if you pay by credit card through the Braintree gateway, the payment will be confirmed immediately as well.

Warranty & Returns

Q1. What is the procedure for returning my item?

You can return the parcel within the 7 days from the date of arrival to Weapon762 using the following steps:

  • Send Weapon762 an email with your order number and the reason of return.
  • Our customer service representative will issue you a RMA number (Return Merchandise Authorization). Please ensure you include the RMA copy in your return package. It will enable Weapon762 to process your return promptly.
  • Once our Germany warehouse receive your return parcel, we will notify you by email, either process the refund or replacement for your order.

Q2. Who pays the postage costs for an item that has to be returned?

If it is seller problems, e.g. product defect, wrong items sent, etc, and the return is within 7 days from the parcel arrival, Weapon762 will bear the cost of postage for the return.

Products

Q1. How do I get answers to specific product questions?

We are given all the technical specifications by our suppliers and we endeavor to list as much information as possible to help you make your purchase decision. Although our in-house team are keen followers of airsoft industry. We may not always have the expertise to answer very detailed and technical questions we get asked by our buyers. If we do have the information you required , we will respond as soon as possible. Otherwise, may we suggest websites that provide technical information on a wide range of products which will better assist your purchase decision.

Q2. What should I do if I found the item received is not exactly what was described when I placed the order ?

We apologize for the incorrect product description provided when you made your purchase, please contact us with your order number. We will resolve this mistake as soon as possible.

Q3. Why are your prices so low?

Weapon762 can offer prices substantially lower than you would pay in a retail outlet because we:

  • Source our products directly from manufacturers around the world;
  • Purchase in shipments much larger than most retailers to obtain a better price;
  • Do not involve or rely on any intermediaries to source our products;

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